Manager, Continuous Improvement

Job Summary

Under the supervision of the Director, Continuous Improvement, the Manager is responsible for supporting the distribution center team in identifying opportunities for improvement, finding solutions and implementing them. He or she produces and analyzes reports, and managers projects, from needs analysis to implementation and user training.

Key Accountabilities

• Analyze the operational processes of the distribution center, identify opportunities for improvement and optimization, confirm feasibility and assess potential gains;
• Ensure the proper implementation of new procedures;
• Integrate continuous improvement methods and processes into the daily management of operations;
• Participate in problem-solving, and implement corrective and preventive actions;
• Map the processes;
• Conduct analysis based on data from the SAP system and other relevant databases;
• Identify opportunities for improvement in processes, tools used and management behaviors;
• Coordinate the deployment and execution of new practices or procedures;
• Provide user training and post-implementation support;
• Support and train managers in the management of their operations;
• Develop, organize and improve the SOPs and the documentation system of the distribution center in order to improve the standardization of methods as well as the skills of the team;
• Maintain and improve KPI reports, internal dashboards and existing dashboards;
• Perform other related duties.

Job Requirements

• Bachelor’s degree in Industrial Engineering, Operations Management or Logistics, or in a related field;
• Minimum of five (5) years of experience in a similar position;
• Advanced knowledge of the MS Office suite, especially with Excel; SAP is an asset;
• Excellent analytical and problem-solving skills;
• Good oral and written communication skills;
• Good ability to work on several projects in parallel in a changing environment;
• Ability to adapt quickly to changes and work under pressure with stakeholders from different levels and departments;
• Rigorous or process-oriented;
• Leadership, autonomy and versatility;
• Customer service oriented;
• Good interpersonal and mentoring skills;
• Six Sigma Green Belt or Black Belt certification will be considered an asset.