Technician, Benefits

Job Summary

As a member of the employee benefits team, the agent is responsible for responding to calls and emails from employees and managers. They serve as a resource person for all matters related to group insurance and the pension plan.

Key Accountabilities

•    Respond to calls and emails from employees and managers regarding group insurance, disability leaves, and the pension plan within established timelines.
•    Validate enrollment or change requests for group insurance or the pension plan and always ensure compliance with contractual requirements.
•    Enter data into the computer system for new employee enrollments and updates to employee coverage related to group insurance or the pension plan. 
•    Contact employees when information is missing.
•    Document requests in a database and consult various systems to gather the relevant information needed to resolve reported issues.
•    Process payments received from employees during periods of leave.
•    Review and analyze various reports to ensure enrollment in the different plans complies with current rules.
•    Review and analyze reports on data entered in various systems to ensure data integrity and meet internal control requirements.
•    Analyze inconsistency reports and make necessary corrections.
•    Prepare and send various letters related to employee benefits.
•    Participate in the development and distribution of occasional communications.
•    Produce and analyze various key reports.
•    Prepare and send long-term disability forms.
•    Act as the main contact person for service providers.
•    Calculate and process remittances.
•    Process CNESST payment requests for the first 14 days of absence.
•    Perform any other related tasks.

Job Requirements

•    High school diploma;
•    A minimum of twenty fourth (24) months of relevant experience.
•    Strong customer service skills and professionalism in communication and interactions.

•    Excellent analytical skills.
•    Organizational skills, attention to detail, and adherence to procedures.
•    Ability to work in a fast-paced, high-volume environment.
•    Knowledge of Excel and Outlook.
•    Knowledge of SAP (an asset).
•    Bilingualism, both spoken and written (French and English).