Specialist, Compliance

Job Summary

Reporting to the Director, Compliance & Regulatory Affairs, the Compliance Associate will support product compliance and regulatory affairs management activities, as assigned.  The Compliance Associate will work collaboratively on projects with internal stakeholders such as Dollarama’s legal department and buyers, as well as with external vendors to support product safety/quality. 

Key Accountabilities

• Conduct store report reviews and proceed according to SOP Complaint Handling;
• Monitor Compliance dashboard for customer complaints, and proceed according to SOP Complaint Handling 
• Lead investigations related to product quality and safety issues raised internally, by customers, or by government agencies; 
• Support or initiate and follow up on corrective actions as required. Act with speed and efficiency during investigations and ensure timely resolution in collaboration with buyers and vendors;
• Stay abreast of product safety and quality trends for various product categories such as consumer products, food products, natural health products, over the counter medications, cosmetics and medical devices;

Job Requirements

• University degree, diploma, or DEC in Food Science, Nutrition, Chemistry or similar; 
• One (1) to (3) years of relevant experience, experience in consumer products, cosmetics or with medical devices is an asset; 
• Knowledge and understanding of the applicable legislative and regulatory framework;
• Able to work effectively as an individual and collaboratively with team members;
• Excellent analytical and problem-solving skills;
• Well organized and detail oriented; 
• Ability to work in a fast paced and high-volume environment;
• Strong communication and interpersonal skills.