Project Manager, Business Innovation

Job Summary

Reporting to the Sr Director – Business Innovation within the PMO, the Project Manager, Business Innovation plays a central and strategic role in delivering retail transformation initiatives, particularly those related to point-of-sale (POS) systems, self-checkout (SCO) solutions, process automation, and the practical application of artificial intelligence.
The role ensures strong alignment between business needs, technology teams, and operations to deploy high-impact solutions at scale. The scope of projects will primarily focus on Canadian operations, with potential involvement in international operations across Latin America and Australia.

Key Accountabilities

•    Manage business transformation and innovation projects end-to-end, from needs analysis through deployment.
•    Lead initiatives related to the evolution of POS and SCO environments, in-store experience improvements, and process automation.
•    Structure projects by defining scope, timelines, deliverables, risks, and success metrics.
•    Gather, analyze, and document business requirements in collaboration with field and corporate teams.
•    Translate business needs into functional requirements, acceptance criteria, and test scenarios.
•    Coordinate stakeholders (business, IT, security, operations, vendors) and ensure rigorous follow-up.
•    Communicate project progress, risks, and issues to relevant stakeholders.
•    Contribute to portfolio project prioritization in alignment with transformation objectives.
•    Support large-scale store network deployments, including documentation and training.
•    Ensure the delivery of expected benefits related to efficiency, user experience, and operational gains.

Job Requirements

•    Bachelor’s degree in Business Administration, Engineering, Information Technology, or a related field.
•    Approximately 5 to 7 years of experience in project management, ideally within digital transformation or retail environments.
•    Experience managing projects involving complex operational environments, including in-store deployments.
•    Strong interest in point-of-sale systems, self-checkout solutions, automation, and artificial intelligence.
•    Excellent analytical, organizational, and problem-solving skills.
•    Ability to manage multiple projects simultaneously.
•    Strong communication skills with stakeholders at various levels.
•    High level of autonomy, attention to detail, and results-oriented mindset.
•    Proficiency in project management tools, Excel, and PowerPoint.