Manager, Maintenance Operations (1 year contract)

Job Summary

Reporting to the Director, Maintenance, the Manager, Maintenance Operations will help direct all activities related to the day-to-day facility management of Dollarama store locations.

This position is to replace a maternity leave contract (~12-15 months).

Key Accountabilities

• Support, oversee, and mentor a team of service agents, coordinators, and supervisors in Montreal, as well as a team of call‑center agents based in El Salvador who assist with the daily dispatch and follow‑up of maintenance requests and tickets;
• Provide day‑to‑day support to the team and the entire network of stores across Canada, responding to emergencies, urgent requests, and unexpected operational issues;
• Manage a high volume of work in a fast‑paced environment, maintaining strong follow‑through and attention to detail;
• Develop and analyze ticketing reports to help optimize workflows, improve response times, and identify recurring issues or opportunities for efficiency;
• Supervise contracts related to facilities, maintenance services, equipment, general services, and construction;
• Track compliance with contractor Service Level Agreements (SLA) and maintain supplier relationships;
• Develop and implement new initiatives and strategies to help optimize the business and the Maintenance department;
• Oversee all maintenance procedures to ensure brand consistency, service performance and uninterrupted client experience;
• Review leases, CAM, and estoppels with Legal and Real Estate teams;
• Travel may be required (10%).

Job Requirements

• Bachelor’s or Diploma in Management, Administration, Business or any relevant field;
• Five (5) to ten (10) years of related experience, ideally in construction, maintenance, or facilities field;
• Experience managing large contracts;
• Experience in strategizing new projects and cost savings initiatives;
• Strong computer skills with proficiency in Microsoft PowerPoint, Visio, and Excel;
• Strong leadership skills with the ability to build solid working relationships;
• Ability to remain calm under pressure and prioritize effectively, especially when dealing with simultaneous issues or high‑stress situations;
• Strong organizational skills with a keen attention to detail;
• Excellent written and verbal communication in both English and French; Spanish is an asset.