Business Analyst

Job Summary

The Business Analyst examines the identified needs and explores possible solutions while considering best practices and various constraints. He or she participates in the whole project life cycle; analysis, configuration, implementation, training, and support as needed.

Key Accountabilities

• Collect, analyze and document business needs;
• Provide support;
• Coordinate deployment and execution;
• Recommend added value solutions to meet the company needs;
• Prepare and facilitate training for users as needed;
• Map out processes.

Job Requirements

• Bachelor's degree in engineering, business administration or an equivalent combination of education and experience;
• Minimum experience of 5 years in a similar position;
• Knowledge of the Microsoft Office suite and Visio
• Knowledge of the ServiceNow platform an asset;
• Excellent analytical and problem-solving skills;
• Ability to work on various projects at the same time;
• Good oral and written communication skills and interpersonal communication skills;
• Rigour and process orientation;
• Leadership, autonomy and versatility;
• Ability to work under pressure with stakeholders from different levels and departments.