Business Analyst - AI and Business Transformation

Job Summary

AI is transforming how Dollarama operates – from streamlining business processes through AI and automation to modernizing how operations leaders access and act on information. As a Business Analyst – AI and Business Transformation, you will turn business needs into practical solutions, working at the intersection of business, technology, and change management.
You will help identify opportunities, shape solutions, and support their delivery and adoption across the organization. Whether the work involves building AI agents or delivering broader transformation projects, you will contribute end to end to real enterprise use cases – from understanding business problems and defining requirements, to designing AI-enabled workflows, testing, documenting, and preparing solutions for deployment.
You will build solutions using Microsoft technologies such as Copilot Studio and Power Platform (e.g., Power Automate). Along the way, you'll gain hands-on experience with enterprise AI while working directly with PMO, IT, and business leaders. It's a unique opportunity to contribute to high-impact initiatives that are changing how teams work and how decisions are made at scale across Dollarama's 1,700+ stores nationwide.

Key Accountabilities

•    Partner with stakeholders to understand business problems, gather requirements, and translate needs into clear functional specifications for AI and automation.
•    Design and build AI-enabled solutions using Copilot Studio agents and Power Automate workflows (including AI Builder).
•    Support the IT team by helping define business requirements, and by coordinating with technical teams throughout delivery.
•    Define test scenarios and acceptance criteria; validate solutions and support iterations based on business feedback and results.
•    Prepare required delivery artifacts in alignment with governance and approval processes.
•    Support change management and adoption activities, including stakeholder engagement, communications, training support, and rollout readiness.
•    Prepare clear status updates, presentations, and recommendations for stakeholders across PMO, IT, Cybersecurity, and business teams.

Job Requirements

•    1-3 years of experience in business analysis, digital transformation, project delivery, or a similar role combining business and technology.
•    Bachelor's degree in engineering, information technology, or a related field.
•    Demonstrated ability to translate business needs into clear requirements and support solutions through to delivery.
•    Exposure to AI, automation, LLMs, prompt engineering, RAG, or agent-based approaches through work experience, coursework, or personal projects.
•    Familiarity with the Microsoft Power Platform (Power Automate) and Copilot Studio (asset).
•    Strong analytical and problem-solving skills, with attention to detail and the ability to manage priorities and deadlines.
•    Comfortable learning quickly, working with ambiguity, and adapting in a fast-moving environment.
•    Strong communication skills and the ability to collaborate with multiple stakeholders.
•    Proficiency in Excel and PowerPoint for analysis, documentation, and stakeholder communication.