Analyst, POS

Job Summary

The POS Analyst is responsible for providing software and hardware support for the various Dollarama stores, including the implementation of new self-service checkouts.

Key Accountabilities

• Prepare functional analysis for new developments;
• Write development requests to suppliers;
• Maintain contact with suppliers for new development requests and software/hardware defects, and ensure follow-up;
• Ensure knowledge transfer to the call center and QA department regarding point-of-sale modifications;
• Provide call center support for undocumented POS issues;
• Update and provide documentation for the call center knowledge base;
• Participate in the development of departmental norms, standards and procedures;
• Provide quality products and services in compliance with established standards and procedures;
• Ensure the quality and integrity of deliverables.

Job Requirements

• Bachelor's degree in computer science, industrial or software engineering or other related training.
• Minimum 3 to 4 years experience in a functional analyst position;
• Minimum 3 to 4 years' experience in the retail industry;
• Asset: experience with, and good knowledge of, point-of-sale systems and operating systems;
• Good analytical and problem-solving skills;
• Ability to manage several files simultaneously;
• Strong oral and written communication skills;
• Rigor and process orientation;
• Customer service orientation;
• Leadership skills;
• Bilingualism (French and English).