Advisor, Consumer Compliance

Job Summary

Reporting to the Director, Compliance & Regulatory Affairs, the Advisor, Consumer Compliance will assist with maintaining, conceptualizing, building, and implementing Dollarama’s consumer product compliance management activities.  They will be knowledgeable and current on all legislation surrounding consumer products in Canada and will anticipate developments and recommend responsive measures. 

Key Accountabilities

•    Maintain and ensure the effective implementation of the Dollarama Compliance Program in compliance with applicable Canadian regulatory requirements. 
•    Collaborate cross-functionally with internal stakeholders, including buyers, the legal department, and vendors, to support new product development and procurement processes, and conduct regulatory assessments for new items. 
•    Review vendor certifications, audit reports, and technical documentation to perform risk assessments for both new and existing vendors and provide recommendations in line with applicable standards and guidelines. 
•    Collect and assess product technical documentation, including labels, packaging, formulations, and claims, to ensure compliance with regulatory requirements, internal specifications, and quality standards. 
•    Support investigations into product quality and safety concerns raised internally, by customers, or by regulatory authorities. 
•    Initiate, support, and follow up on corrective actions as required, including product recalls
•    Act promptly and efficiently during investigations to ensure timely resolution in collaboration with buyers and vendors. 
•    Monitor and stay informed of product safety and quality trends across various consumer goods categories, including general consumer goods, toys, natural health products, over the counter medications, cosmetics and medical devices;
•    Conduct sample reviews as part of the regular course of product evaluation or during investigations to verify quality consistency and ongoing compliance with established standards. 
•    Utilize internal systems to document, analyze, and approve product information related to all activities 
•    Proactively monitor regulatory and industry developments, assess their potential impact on assigned product categories, and escalate key concerns to the Director, Compliance & Regulatory Affairs. 
•    Contribute to the development, review, and revision of internal procedures and policies as needed.
•    Actively engage in continuous learning objectives around key activities and assigned categories. 

Job Requirements

•    University degree, diploma, or DEC in Regulatory Affairs, Life Sciences, Chemistry, or a related discipline. 
•    Minimum 3–5 years of experience in regulatory compliance, quality assurance, or product safety within consumer goods, or regulated industries. 
•    Strong knowledge of Canadian regulatory frameworks (e.g., Health Canada, CFIA, Consumer Product Safety).
•    Ability to monitor and interpret regulatory and industry developments and assess their impact on business operations. 
•    Demonstrated experience supporting and maintaining compliance programs, safety systems, and risk assessment methodologies. 
•    Proven ability to conduct regulatory assessments and interpret technical documentation in support of new product development and sourcing processes (e.g., formulations, labels, certifications, claims, etc.) 
•    Experience determining supplier compliance through evaluation of certifications, third-party audits, and risk assessment methodologies. 
•    Experience supporting product investigations, including quality or safety incidents, customer complaints, and regulatory inquiries. 
•    Working knowledge of preventive actions, root cause analysis, deviation management, corrective actions and product recall processes. 
•    Strong analytical and critical thinking skills, with the ability to assess compliance risks and provide sound, practical recommendations. 
•    Ability to adapt to a broad and evolving regulatory landscape.
•    Excellent organizational skills and attention to detail
•    Strong interpersonal and communication skills, with demonstrated ability to collaborate effectively with cross-functional teams and external vendors.