Coordinator, Logistics

Job Summary

Reporting to the Outbound Logistics Manager, the coordinator is responsible for ensuring that goods are delivered to stores in a safe, efficient, and timely manner, and in accordance with all the company’s operating procedures.

Key Accountabilities

• Coordinate delivery and pick-up operations.
• Track merchandise shipments to meet store needs in a timely manner.
• Coordinate special delivery requests (weekends, after-hours, transfers between stores, etc.)
• Coordinate store delivery changes (late deliveries, etc.)
• Coordinate delivery exceptions (refused pallets, missing pallets, damaged pallets, direct store deliveries, etc.)
• Communicate with various stakeholders (carriers, supervisors, store managers, etc.) regarding special requests and projects.
• Respond to all store requests (usually received by e-mail).
• Communicate with regional warehouses.
• Communicate plans for holiday delivery schedules, winter exception plans, etc.
• Review shipping issues with stores and communicate with key people.
• Provide front-line support to supervisors and operations managers (escalation of problems, if necessary).
• Modify load plans (increase or decrease as needed).
• Coordinate special requests (delivery below maximum, change of pallet height, change of delivery window, delivery by truck with elevator, pallet truck requests, return of empty pallets, etc.).
• Update payments and invoices in the system.
• Generate reports (merchandise accumulation tracking, accumulation report, loading plan, inventory report and regional warehouse tracking, unconfirmed EDI reports).
• Other related tasks.

Job Requirements

• College diploma in a relevant or related field
• One (1) to two (2) years of experience in the field or in a similar position (customer service)
• Able to work in a fast-paced and high-volume environment. 
• Detail-oriented.
• Planning and organization skills.
• Excellent communication and interpersonal skills.
• Good computer skills, particularly with Excel (SAP an asset).
• Experience in the retail industry (an asset).